For when a little more than a goodwill gesture is required…
“ Satisfaction with the service recovery experience is significantly related to the customers' intention to repurchase.”
Boshoff, 1999
If something goes wrong or a little more than a good will gesture is required, then we can help.
Research shows that a high percentage of customers desert companies not because of pricing or product issues, but because of a poor service experience. They also found that most of these deserters did not bother to complain first.
Customers who have had a negative experience which has been resolved quickly and efficiently to their satisfaction, are often more loyal than customers who haven’t had a negative experience with the company.
We can help by arranging for a bouquet of flowers, chocolates, case of wine or a gift of your choice to be sent to your customer along with your appropriate message.
Our ordering process is simple, fast and efficient – enabling you to say exactly what you want to say, on time and within budget.
Also See...
Builds customer loyalty
Increases customer retention
Establish/reinforce positive company image
© 2009 Cottrills The Picturedrome, Chestergate, Macclesfield, Cheshire. SK11 6DU
Tel: 0844 826 2008 Fax: 01625 611724 info@cottrills.com 